Email trouble-shooting

ATIF works with two (2) circulation lists for its mass mailings. One is the MEMBERS list. The other is the SUBSCRIBERS list. An ATIF member is on both lists. An ATIF subscriber (not a member) is only on the subscribers list. Provided you have not UNSUBSCRIBED yourself from either of these two lists, you should receive our emails.

If you are not receiving our emails, please troubleshoot your situation following the recommendations that follow:

The best way to make sure that emails gets in your inbox is to add them to your contact list (add board@atifonline.org to your contact list).

Or find a message from board@atifonline.org and open it. You can simply click the link beside the sender’s email address that says “Add to contacts” to add the sender’s as your contact.

If you are using a third party spam filtering application like SpamGuard you will not be able to receive the emails until you manually add the sender’s email address and/or the domain name to your list of accepted email addresses.

If you are NOT using a SpamGuard program and do not receive the emails it is because spam filters are enabled on your email account internally. Many companies do this “behind the scenes” so you may not even be aware of the fact that some of your emails are being filtered or even deleted! Internet Service Providers (ISPs) boast that they can eliminate unwanted mail from your inbox. Unfortunately they also eliminate much *wanted* messages as well. You will need to adjust your spam filters so that you can receive the emails.

Following are instructions for a few of the different mail service providers out there. If your company is not listed below, please contact your ISP directly or consult their help files for instructions on how to adjust the mail filters on your account.

I. OUTLOOK

Check your Junk (Spam) folder

Sign in to Outlook.com account.
Click on Junk on the left pane.
Check to see if the missing mail is in this folder.
If you see any messages that should have been delivered to the Inbox, click the  Not Junk.

Check your Blocked sender list

From your Inbox, click the cog icon.
Select Options .
Under “Preventing junk email”, click  Safe and blocked senders.
Click Blocked senders.
In the Blocked senders list, select the name or domain (the part of an e-mail address that follows the @ sign, such as outlook.com) that you want to receive emails from.
Click << Remove from list.

Add the email address to your Safe senders list

From your Inbox, click the cog icon.
Select Options .
Under “Preventing junk email”, click  Safe and blocked senders.
Click Safe Senders.
In the text box, type in the email address or domain you’d like to always receive emails from.
Click Add to list >>.

Check your Email Rules

From your Inbox, click the cog icon.
Select Options .
Click Rules for sorting new messages under “Customizing Outlook”.
Perform one of the actions as per your requirement:
Click Edit next to the rule that you want to edit.
Or
Choose the rule that you want to delete and click  Delete.

Note: Not all international characters are supported as filters.

Check your Junk Mail Settings

From your Inbox, click the cog icon.
Select  Options.
Under “Preventing junk email”, click  Filters and reporting.
Under “Choose a junk e-mail filter”, choose the level of protection that you want, and then click  Save. If the Exclusive level was set, all emails will go directly to your Junk folder except for messages from your contacts and email addresses that are in your safe senders, Outlook service announcements, and alerts that you signed for.
Click Save.

To go back to your inbox, click  Outlook on the top left portion of the screen.

Check your Reply-to address

From your Inbox, click the cog icon.
Select Options .
Under “Writing email”, click  Reply-to address.
Select the radion button beside  Current e-mail address.
Click Save.

II. AOL USER

If the email messages are being mistaken by AOL as unsolicited commercial email, and are therefore being blocked, you will need to edit your personal spam settings.

Edit Your Spam Settings

You can edit your spam settings a number of ways. You can allow email from all senders, restrict senders to a list that you design, block certain domains… even turn AOL’s mail filtering off altogether! We suggest familiarizing yourself with AOL’s mail filtering system and make the best choices for you.

If your mail controls are set to use a custom filter list, you will need to add the sender’s domain (for example, glocksoft.com) to your list of accepted domains.

If your mail controls are set to only accept from “people you know”, you will need to add the sender’s email address (for example, noreply@glocksoft.com) to your address book.

Ensure AOL Doesn’t Delete Your Mail

AOL is now either filtering email they consider to be spam into a “Spam Folder” or deleting it completely. Ensure that AOL doesn’t delete your mail by following these instructions:

Open your AOL Mail and Spam Controls (keyword SPAM)
Under the heading “Blocked mail should be:” (lower left corner) select Delivered to Spam Folder
Click Save

Check Your Filtered Email

After you edit your settings you should check your spam folder to see if any *wanted* email is there.

To check your filtered mail:

Open AOL
Click Mail (upper-left)
Click Spam Folder (third section down)

If any *wanted* email is in your Spam Folder, be sure let AOL know that it isn’t spam! To do this:

Select the email you want
Click the button that says “This is not spam“

The email will be moved to your Inbox and AOL shouldn’t filter future correspondences from that sender. If you do not do this, all future emails from that sender will be filtered to Spam Folder.

Still Don’t Receive Mail?

If the email is not in your spam box, try adding the sender’s email address to your address book.

If after following the instructions above you still do not receive emails, you will need to contact AOL and ask them for assistance. Tell them that you want to receive all emails sent from glocksoft.com, for instance, specifically noreply@glocksoft.com and support.

AOL Contact Information:  Phone: toll free at (800) 827-6364.

III. HOTMAIL USER

You can try the following instructions, but really your best bet is to re-register with a non-Hotmail email address. Hotmail won’t allow companies to email you unless they pay for the privilege (yes, they want people to pay money to send Hotmail members email).

But if you really want to try to receive the emails at your Hotmail email account, these instructions are supposed to work:

Log into your Hotmail Account
Add the sender’s email address to your Contacts list
Click Options
On the left side of the page, click Mail
Click Junk E-Mail Protection 
Click Safe List 
Type the sender’s domain, for example glocksoft.com
Click Add.

Once you add the sender to your Safe List, you should be able to receive all email that he sends you.

Please note that it can sometimes take a while to receive mail from Hotmail. If after doing the above you still aren’t receiving the email, you should check your basic preferences to make sure you aren’t filtering too much mail. To do this:

Log into your Hotmail Account
Click the Options link
Click Junk E-Mail Protection
Click Junk E-Mail Filter 
Make sure your filter is set to low.

This should be enough to stop Hotmail from deleting your wanted emails. If not, you should contact Hotmail and ask them to stop deleting the email from this or that sender.

If Hotmail won’t allow you receive your email, you’ll need to register with a different email address. None of the other email providers take over their members inboxes like Hotmail does.

IV. YAHOO USER

Yahoo seems to filter email they consider junk mail into a folder titled Bulk.

To ensure that you are able to receive email from the specific sender, you must do the following:

Log into your Yahoo Account
Click Options
Click Filters
Click Add
Type: “Safe List” into the Filter Name Field
Type the sender’s domain, for example glocksoft.com into the field where it says “From header: contains“
Select “Inbox” where it says “Then … Move the message to:“
Click “Add Filter“

Once you add the sender to your Safe filter, you should be able to receive all email he sends you. If you are still unable to receive email, please check your Bulk Mail folder to see if the email was filtered there. If it was, you need to open the email in your browser and click the Not Spam button at the bottom of your window. The email will be moved to your Inbox and Yahoo shouldn’t filter future correspondences from that sender.

If you do not click the “Not Spam” button, all future emails from that sender may continue to be filtered to your Bulk Email. You should continue to check this “Bulk” folder from time to time to make sure that no other important emails have been filtered there as well.

Yahoo! (and other ISP’s) give people the ability to click a button that labels the message as SPAM. Some people “forget” that they opted-in, but others simply don’t realize that by flagging a message as SPAM, they are causing problems for the owner of the list they are on.

If Yahoo! gets the wrong impression about the sender’s domain, and that domain name just appearing in the message BODY, it causes Yahoo! to flag the message as SPAM.

The solution is to simply use a new domain to redirect people to necessary pages.

So if you find yourself caught in the SPAM filters, it is perhaps a domain name you’re putting in the BODY that has been misflagged as a source of SPAM. If so, use a redirect work-around.

Yahoo Contact Information: Online Help: http://help.yahoo.com/l/nz/yahooxtra/mail/yahoomail/mailplus/spamguard/

V. ISP isn’t listed here and I can’t receive emails

Unfortunately we do not have step-by-step instructions for you to follow at this time. Please contact your ISP directly and ask them for assistance. You should tell them that you have requested email from the specific sender, but their spam filters are deleting it in error. Tell them that you want to receive all emails sent to you from glocksoft.com, for instance, specifically noreply@glocksoft.com and support.

VI. GMAIL USER

Is your email account a Gmail account (@gmail.com) or a Google Apps account (@yourdomain.com)?  Have you tried looking in all the inbox categories? Have you tried looking in “All mail,” “Spam,” or “Trash?”

Do you have any filters set up?

Have you used the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages?

Try the following troubleshooters:

Also, are you positive the sender is sending emails to the correct address? Is your “reply to” address different from the address you want to receive emails in?

If you are missing emails as a result of unauthorized access on your account, please submit this form.

To prevent loss of data, some people back up their Gmail accounts. See this for more details: http://gmail-tips.blogspot.com/2012/01/gmail-backup.html